How do I get my username and password for the calendar website?

You will get an email invite from your calendar coordinator once they create an account for you. The notification email will provide a link to set your initial password, and your email is your username.

How do I reset password for the calendar website?

You can click the 'Forgot Password' link on the login page. It will ask for your current username and the security code from the image. Once you provide this information correctly, you will receive an email with a link to reset your password.

What is the process for ordering calendar advertisements?

The process has four steps:

1. Create your order by selecting the calendar type, advertisement template and quantity for your advertisement.
2. On the Advertisement design page, you can upload and save your advertisement content, and select the quantity you want to order.
3. Place an order.
4. The backend team will review and approve your advertisement against BAPS policy and guidelines.
5. Once your advertisement is approved, you will receive an email to pay for your order, which you can do through your account.

What is the re-ordering process for calendar advertisements?

The process has four steps:

1. Please go to my order in your account and click 'Reorder' link for the order that you want to re-order.
2. The shopping cart will be populated with a repeat order and click 'Pencil icon' to make changes to your order.
3. On the Advertisement design page, you can upload and save your advertisement content, and select the quantity you want to order.
4. While returning shopping cart, review your order and make sure you click update cart.
5. Place an order.
6. The backend team will review and approve your advertisement against BAPS policy and guidelines.
7. Once your advertisement is approved, you will receive an email to pay for your order, which you can do through your account.

What are the main account management functions on the website?

You can access your account from the website homepage by hovering over the user icon and selecting the appropriate option from the dropdown menu. The key functions include:

• Account landing page - Displays your username/email address, physical addresses, and order summary.
• My Orders - Viewing and managing the status of orders.
• Address Book - Viewing and managing your addresses.
• Account Information - Updating account details like email address and password. Allows remote assistance from calendar support or a calendar lead.
• Payment Links - Making payments for approved orders.
• Performa Invoices - Download Performa invoice for your order.
• My Center Information - This section contain mandir information for your center.

How long does it take for the order to be shipped to the center?

Once the order is paid, it will be sent for printing. Usually, calendar orders are delivered to your assigned BAPS center at the Diwali festival.

How can I access the admin portion of the SEVA accounts?

You can access the SEVA admin portion by logging into calendar.na.aksharpith.org/admin and entering your username and password.

How can I view my center information?

Each center has a customer account. i.e. Center Name-Center@na.baps.id.
This account can be used for the center order and view center information. The account login credential is shared in initial Calendar seva email.
In case, you do not remember, you can access a center account from following procedure.

• You can access the SEVA admin portion by logging into calendar.na.aksharpith.org/admin and entering your username and password.
• Go to Customers", search center account "@na.baps.id".
• Click "Edit" on the center customer record.
• Click "Login as Customer" on the customer page.
• This will open new tab, you will see the center account page.
• Now, you can click "My Center Information" to see your center information.
• In case, you want to change your center information, please reach out National Calendar Team at calendar.support@na.aksharpith.org.

How can I order for my center ?

Each center has a customer account. i.e. Center Name-Center@na.baps.id.
This account can be used for the center order and view center information. The account login credential is shared in initial Calendar seva email.
In case, you do not remember, you can access a center account from following procedure.

• You can access the SEVA admin portion by logging into calendar.na.aksharpith.org/admin and entering your username and password.
• Go to Customers", search center account "@na.baps.id".
• Click "Edit" on the center customer record.
• Click "Login as Customer" on the customer page.
• This will open new tab, you will see the center account page.
• Now, you can click "My Orders" to repeat previous order for your center.
• Alternatively, you can to home page and choose calendar product(s) to create a new order for your center.
• In case, you want to change your center information, please reach out National Calendar Team at calendar.support@na.aksharpith.org.

What are the main capabilities available on the admin portal?

The main capabilities are:

• Sales - View order invoices, refunds, etc.
• Customers - View all customers assigned to your center or region.
• Reports - View of sales and other reports.

How can I add a new customer in the admin portal?

To add a new customer, click on "Add New Customer", enter the required information like first name, last name, email address, and choose the center, region, and business category.

How can I edit existing customer's information?

To edit an existing customer, click on "Edit" next to the customer's name and update any of the details.

How can I help customers with their calendar advertisement or payment?

If a customer needs help, you can enable "Remote Shopping Assistance" for their account. This allows you to log in as the customer and place orders or assist with payments on their behalf.

How can I track the status of customer orders?

In the "Cells" section, you can filter orders by status, such as "First Review", "Approval", and "Rejection". This helps you keep track of where each order is in the approval process.